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 Dear  Nthabiseng M,
  Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist 
Clientele Life 

Dear Sipho M  Thank you for raising your concerns and affording us the opportunity to resolve them.  We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request.  Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team to avoid the same from happening in the future.   We, however, understand your frustration and apologize for any inconvenience caused.  We trust you find this in order, however, should you require any further assistance please feel free to contact us directly.  Yours sincerely,  Judith Mboweni Service Support Specialist Clientele Life