TB
Thobile B
1 reviews | Active since Jan 2025
01 Jan 2025, 08:11
Wrongfully debited after unsubscription
I wrote this email to find out why am I being debited for the client perks subscription though I unsubscribed two months ago.
I got debited R160 for Clientele perks and I do not know why. I unsubscribed 2 months ago when my free trial came to an end On November 8th.
Please explain to me why I got debited when I'm no longer a participant for the clientele perks subscription. And I am requesting a refund of my R160, because I was wrongfully debited. I hope you can kindly assist in this matter.
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Replies (2)
Clientele Life's replyOfficial
02 Jan 2025, 10:25Dear Thobile B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 Jan 2025, 10:25
Official
Dear Thobile B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
02 Jan 2025, 12:47Dear Thobile B,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic discussion, we can confirm that we have assisted you with the cancellation of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic discussion, we can confirm that we have assisted you with the cancellation of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply02 Jan 2025, 12:47
Official
Dear Thobile B,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic discussion, we can confirm that we have assisted you with the cancellation of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic discussion, we can confirm that we have assisted you with the cancellation of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life