MM
Mothusi M
1 reviews | Active since Jan 2019
29 Jan 2019, 11:03
Wrongful forfeit of Funds
I'm am complaining on behalf of my mother, she had a policy in place which she had from 2008 and in 2012 she was told to take another policy which was the same as the one she already had which means she had been paying for two policies of the same nature. Once she noticed this she asked to cancel the second policy and was told that she have to forfeit the money for the demons policy which she had been paying from 2012 -2015! This is unacceptable!
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Replies (2)
Clientele Life's replyOfficial
29 Jan 2019, 15:55 Dear Mothusi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply29 Jan 2019, 15:55
Official
Dear Mothusi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
19 Feb 2019, 12:01 Dear Mothusi M
By now you have been contacted by our Compliance Team who has provided you with the necessary feedback.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us. Your sincerely, Compliance Team
By now you have been contacted by our Compliance Team who has provided you with the necessary feedback.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us. Your sincerely, Compliance Team
Clientele Life's reply19 Feb 2019, 12:01
Official
Dear Mothusi M
By now you have been contacted by our Compliance Team who has provided you with the necessary feedback.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us. Your sincerely, Compliance Team
By now you have been contacted by our Compliance Team who has provided you with the necessary feedback.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us. Your sincerely, Compliance Team