kM
kearabetswe M
1 reviews | Active since Oct 2022
04 Oct 2022, 11:54
wrong debit order amount and date
they debited the amount of money we didnt agree on again on the wrong date we agreed on they told me they have cancelled the rewards now they debited the amount with rewards again and they dont want to give me my refund
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Replies (2)
Clientele Life's replyOfficial
05 Oct 2022, 15:51Dear Kearabetswe M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply05 Oct 2022, 15:51
Official
Dear Kearabetswe M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
06 Oct 2022, 12:00Dear Kearabetswe M, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained that there was an oversight from our consultant side and that you were not correctly informed regarding the changes made. We further confirmed that your debit order date was updated to your date of choice.
Upon contacting you, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and assure you that it has been escalated to the relevant management team. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Upon contacting you, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and assure you that it has been escalated to the relevant management team. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Best regards,
Clientele Life's reply06 Oct 2022, 12:00
Official
Dear Kearabetswe M, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained that there was an oversight from our consultant side and that you were not correctly informed regarding the changes made. We further confirmed that your debit order date was updated to your date of choice.
Upon contacting you, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and assure you that it has been escalated to the relevant management team. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Upon contacting you, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and assure you that it has been escalated to the relevant management team. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Best regards,