Would like to cancel funeral policy, client services couldn't help me

Item: Clientele Life
Rating: 1
Author: Timo G

I'd like to cancel my policy. I had it for a while but no longer want or need it. I've phoned to cancel my policy and the person on the phone said the "Cancellations department" will phone me. I've never heard back again. Please cancel it because I don't want to see that debit order go off this coming month. My policy number is: ***

Helpful (0)

Replies (3)

Clientele Life's replyOfficial

10 May 2021, 09:51

Dear Timo
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor
Clientele Life

Clientele Life's reply10 May 2021, 09:51

Official

Timo G's updateReviewer Update

10 May 2021, 15:13

Thanks someone just phoned me and helped me to cancel my policy.
Also got an sms to confirm that it has been cancelled.
Thanks again.

Timo G's update10 May 2021, 15:13

Reviewer Update

Thanks someone just phoned me and helped me to cancel my policy.
Also got an sms to confirm that it has been cancelled.
Thanks again.

Clientele Life's replyOfficial

10 May 2021, 15:28

Dear Timo,

Thank you for raising your concerns with us.

We confirm that we have been in contact with you and assisted with your cancellation request.

Please be informed that no further debits will be raised in your account as of the end of this month.

We trust that this is all you require at this time, however feel free to contact us again for any further assistance.

Yours Sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life

Clientele Life's reply10 May 2021, 15:28

Official