Worst service .till
<p>am writing with the saddest heart , I took a funeral cover for my extended policy 2years ago and all has been well meaning they were debiting my account and getting their money,at happened that my uncle passed on Wednesday the 4th of January 2016 and on the 5th of January called clientele and informed them of the death and what is needed from me .i received an SMS with a ref number and documents to email.which I dd email on the 5th 14:47 .called again on Friday to ask on the follow up only they attached my documents to my claim .informing about 24hrs waiting period.till today I have not received any payment n I have clearly stated da funeral is tomorrow on Tuesday meaning 10th January 2016. I have no received anything am very disappointed in the service received.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We are happy to confirm that your funeral claim with claim *** is approved and payment was made on 09/01/2017.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
William Botha
Assistant Manager Claims
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We are happy to confirm that your funeral claim with claim *** is approved and payment was made on 09/01/2017.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
William Botha
Assistant Manager Claims