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Molotolo M
1 reviews | Active since Feb 2021
10 Nov 2021, 09:58
Worst service received ever
I joined clientele investment 6 months back, and i had lot of people complaining about their returns and calculations, and had to request the terms and conditions just to find out that what is written on terms is notvwhat i was told on the phone, and had to stop the policy and cancel for them to refund. Now they refunded me my money but with their *********** work they still deducted the monthly premium on the same amount they refunded. Am sooooo disappointed with the service i received and i don't think i will ever refer someone to this kind of company never...
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Replies (2)
Clientele Life's replyOfficial
10 Nov 2021, 10:00Dear Molotolo david M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply10 Nov 2021, 10:00
Official
Dear Molotolo david M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
11 Nov 2021, 14:22Dear Molotolo david M Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your refund. Furthermore we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply11 Nov 2021, 14:22
Official
Dear Molotolo david M Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your refund. Furthermore we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life