NM
NYIKO M
1 reviews | Active since Feb 2013
04 Nov 2019, 14:05
Worst service ever, will never do business with clientel ever again
I have been with clientel since 2017, the policy lapsed and no one bothered to inform me that the policy is going to lapse. Even after the policy lapsed clientel still proceeded to collect premiums from me but yet I dont have cover. I will never do business with you again. since 2017 I have been paying my premiums and never claimed. You allow my policy to lapse without informing me and yet you continue to debit my account afterwards
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Replies (2)
Clientele Life's replyOfficial
04 Nov 2019, 14:08 Dear NYIKO M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply04 Nov 2019, 14:08
Official
Dear NYIKO M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
04 Nov 2019, 17:06 Dear NYIKO M As per telephone discussion we, have confirmed the reason the policy is currently in a lapsed status. We have further confirmed the reason for the debit order raised in November 2019 and we have confirmed a solution moving forward. Thank you for bringing this matter to our attention and affording us the opportunity to further assist.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist
Clientele Life's reply04 Nov 2019, 17:06
Official
Dear NYIKO M As per telephone discussion we, have confirmed the reason the policy is currently in a lapsed status. We have further confirmed the reason for the debit order raised in November 2019 and we have confirmed a solution moving forward. Thank you for bringing this matter to our attention and affording us the opportunity to further assist.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Vusumuzi Dlamini Services Support Specialist