1 reviews | Active since Sept 2012
Worst service ever Policy no.***
<p>I have made a claim (S ********** ) on my hospital plan with clientele two weeks ago after spending 5 days in hospital. I have submitted all the relevant paperwork and was promised my claim would be finalized in 24hrs and it has now been 11 days later not even a courtesy call to let me know the status of my claim or any correspondence. I have called numerous times to find out what is taking so long and why am i not been told anything only to get the response we will contact you in the next working day which hasn't happened I am very upset with the bad service i am receiving from clientele and as a long standing customer i am really disappointed in their service abd am thinking of canceling all my policies which i have with clientele </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Thandeka Dulaze) attempted to contact you regarding this claim, however you were not available. We confirm that your claim has been finalised and you will receive an SMS notification confirming processed payment of your claim (S***).
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Pamela Zondie
Claims Department
Thank you for raising your concerns and bringing this matter our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Thandeka Dulaze) attempted to contact you regarding this claim, however you were not available. We confirm that your claim has been finalised and you will receive an SMS notification confirming processed payment of your claim (S***).
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Pamela Zondie
Claims Department