LM
Limakatso M
1 reviews | Active since Apr 2018
01 Jul 2021, 11:00
Worst service ever from Clientele Health Plan
The worst service ever from Clientele Health Plan. When you call and ask to be put through to an agent regarding your plan, you are told you will be given a call back within 24-48 hours . Well guess what? Since March 2021 I’ve been waiting for a call back. The last time I was able to speak to an agent regarding my plan was when I got the plan WOW! I called again 4 days ago. Still waiting for a call back! And then they advertise that their customer care is always available for your assistance, I guess it’s just advertising! What a disappointment, I should rather just cancel my service with them before I even have to claim cause clearly the claims process is just as pathetic!
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
01 Jul 2021, 11:30Dear Limakatso M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply01 Jul 2021, 11:30
Official
Dear Limakatso M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
06 Jul 2021, 09:19Dear Limakatso M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and confirmed the oversight with the delayed response when you requested to be contacted and the fact that when you called you could not get assistance. We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to provide. As per our telephonic conversation, we confirm that we have logged a complaint with our Market Conduct to listen to the sales call and confirm the information that was provided when you app**** for the policy. Kindly note that the matter is still under investigation and you will be contacted within the course of this week.
We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and confirmed the oversight with the delayed response when you requested to be contacted and the fact that when you called you could not get assistance. We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to provide. As per our telephonic conversation, we confirm that we have logged a complaint with our Market Conduct to listen to the sales call and confirm the information that was provided when you app**** for the policy. Kindly note that the matter is still under investigation and you will be contacted within the course of this week.
We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply06 Jul 2021, 09:19
Official
Dear Limakatso M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and confirmed the oversight with the delayed response when you requested to be contacted and the fact that when you called you could not get assistance. We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to provide. As per our telephonic conversation, we confirm that we have logged a complaint with our Market Conduct to listen to the sales call and confirm the information that was provided when you app**** for the policy. Kindly note that the matter is still under investigation and you will be contacted within the course of this week.
We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and confirmed the oversight with the delayed response when you requested to be contacted and the fact that when you called you could not get assistance. We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to provide. As per our telephonic conversation, we confirm that we have logged a complaint with our Market Conduct to listen to the sales call and confirm the information that was provided when you app**** for the policy. Kindly note that the matter is still under investigation and you will be contacted within the course of this week.
We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
LM
Limakatso M's updateReviewer Update
06 Jul 2021, 12:13Dear Lindiwe,
As per our telephonic conversation on Friday 02/07/2021 the agreement was that the sales calls would be retrieved and I would be contacted on Monday 05/07/2021 considering the severity and urgency of my matter. Nevertheless, I will be patient once again in receiving a call from Clientele Health Plan.
As per our telephonic conversation on Friday 02/07/2021 the agreement was that the sales calls would be retrieved and I would be contacted on Monday 05/07/2021 considering the severity and urgency of my matter. Nevertheless, I will be patient once again in receiving a call from Clientele Health Plan.
LM
Limakatso M's update06 Jul 2021, 12:13
Reviewer Update
Dear Lindiwe,
As per our telephonic conversation on Friday 02/07/2021 the agreement was that the sales calls would be retrieved and I would be contacted on Monday 05/07/2021 considering the severity and urgency of my matter. Nevertheless, I will be patient once again in receiving a call from Clientele Health Plan.
As per our telephonic conversation on Friday 02/07/2021 the agreement was that the sales calls would be retrieved and I would be contacted on Monday 05/07/2021 considering the severity and urgency of my matter. Nevertheless, I will be patient once again in receiving a call from Clientele Health Plan.
Clientele Life's replyOfficial
31 Jul 2021, 10:54Dear Limkatso M By now you have been contacted by Monica Ngubane, who has provided you with feedback regarding the Sales call. We have further provided you with a solution moving forward.
We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply31 Jul 2021, 10:54
Official
Dear Limkatso M By now you have been contacted by Monica Ngubane, who has provided you with feedback regarding the Sales call. We have further provided you with a solution moving forward.
We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We trust that this is all you require at this time, however, feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life