Worst service ever

I have joined clientele for a funeral policy for over 10 years with no doubt since they claim that they give the best service but when a person has to claim, they give you the run around. I have missed 1 payment in that over 10 years. my mother passes on and my claim is rejected? how so because she did not die in the month that i missed the payment? now I have to make debts just to bury my mother yet I have a policy that I have been paying for years? You are ****ming us. you are not to be trusted. what dignity is this company even talking about when they even fail us on time of sorrows. you better relook at my claim again because your complaint department is as worse. I don't know how many times should one make a follow up to get a response. your service is very poor.