1 reviews | Active since Jan 2020
WORST SERVICE EVER!!!!!
This company has to be the worst decision of my life on a period of less then 31 days. I was really interested in getting the funeral policy with them however after experiencing incompetence from their employees in just a couple of days of joining their policy I decided I would cancel the policy because I did not want to deal with their incompetence again in further. I sent them a WhatsApp to cancel, I got a response on my email to confirm the policy was cancel however they cancelled someone else’s policy and I am not sure how the my got my policy mixed up with someone else ( again incompetence). Anyway I emailed them back with my name, ID number and policy and told them to make sure they cancel the right policy and even got communication from them again. Fast track 3 months later they are still try to debit my account , I again sent them a WhatsApp last Thursday after they had successfully debit my account to ask them why are they still debating from my account , and they told me about 31 days cooling period. What 31 days cooling period when I cancelled my policy in January already?? THEY HAVE THE WORST CUSTOMER SERVICE SND THEY ATE A BIG FAT **** .
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has been canceled, and the cancellation and refund process was explained accordingly.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has been canceled, and the cancellation and refund process was explained accordingly.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life