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Benita M
1 reviews | Active since Aug 2019
19 Aug 2020, 13:41
Worst service
My dad have a policy with clientele life he I deceased a week ago, I have bee struggling since last Thursday to get his payment I have been sending papers in calling back and forth, no payout still this is the WORST SERVICE I HAVE EVER EXPERIENCED AS A CLIENT I never thought in a million years this would happen with such a big company we had to go borrowed cash the have my dad funded and on Monday only we were called after the funeral for assistance WORST SERVICE WORST COMPANY
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Replies (6)0
Replies (6)
Clientele Life's replyOfficial
19 Aug 2020, 16:03Dear Benita M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply19 Aug 2020, 16:03
Official
Dear Benita M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
BM
Benita M's updateReviewer Update
20 Aug 2020, 08:34This is unacceptable why as I am the mother of the beneficiary you guys are in contact with my sister in law I TAKE CARE OF MY DAUGHTER FINANCIALLY ALONE I AM A DINGLE PARENT I EXPECT A CALL TODAY BEFORE 12 AND I WANT THIS ISSUE AND PAYOUT TODAY AS PER WHAT MY DAD TOLD ME AND I WANT HIS CONTACT TO BE PAYING R600 A MONTH FOR HIS POLICY AND THE TERRIBLE SERVICE I AM GETTING I AM EXPECTING A CALL NOW
BM
Benita M's update20 Aug 2020, 08:34
Reviewer Update
This is unacceptable why as I am the mother of the beneficiary you guys are in contact with my sister in law I TAKE CARE OF MY DAUGHTER FINANCIALLY ALONE I AM A DINGLE PARENT I EXPECT A CALL TODAY BEFORE 12 AND I WANT THIS ISSUE AND PAYOUT TODAY AS PER WHAT MY DAD TOLD ME AND I WANT HIS CONTACT TO BE PAYING R600 A MONTH FOR HIS POLICY AND THE TERRIBLE SERVICE I AM GETTING I AM EXPECTING A CALL NOW
BM
Benita M's updateReviewer Update
20 Aug 2020, 13:06It's 1 o'clock in the afternoon and still no one has been in contact with me I have been sending Karen Rosman numerous emails and her supervisor Vernon this is bad service to ignore my emails someone need to contact me today still
BM
Benita M's update20 Aug 2020, 13:06
Reviewer Update
It's 1 o'clock in the afternoon and still no one has been in contact with me I have been sending Karen Rosman numerous emails and her supervisor Vernon this is bad service to ignore my emails someone need to contact me today still
Clientele Life's replyOfficial
20 Aug 2020, 13:54Dear Benita M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed that the nominated beneficiary is a minor and due to the value of the claim we are legally required to pay the potential claim value to a Trust Fund if the claim is deemed as valid. In light of the above we therefore require the following documents in order to finalize the claim: A readable affidavit confirming who the legal guardian is of the minor.
Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed that the nominated beneficiary is a minor and due to the value of the claim we are legally required to pay the potential claim value to a Trust Fund if the claim is deemed as valid. In light of the above we therefore require the following documents in order to finalize the claim: A readable affidavit confirming who the legal guardian is of the minor.
Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department.
Clientele Life's reply20 Aug 2020, 13:54
Official
Dear Benita M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed that the nominated beneficiary is a minor and due to the value of the claim we are legally required to pay the potential claim value to a Trust Fund if the claim is deemed as valid. In light of the above we therefore require the following documents in order to finalize the claim: A readable affidavit confirming who the legal guardian is of the minor.
Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed that the nominated beneficiary is a minor and due to the value of the claim we are legally required to pay the potential claim value to a Trust Fund if the claim is deemed as valid. In light of the above we therefore require the following documents in order to finalize the claim: A readable affidavit confirming who the legal guardian is of the minor.
Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department.
BM
Benita M's updateReviewer Update
20 Aug 2020, 14:27I have emailed through the new affidavit I don't know why no1 is contacting me and I ask for a singed copy of my dad contract to be send to my email I send the new affidavit to Karen Rosman to hours ago and I was told my my dad the money get paid out to her immediately not a trust I personally ask him that so send me a signed copy of my dad contract to my email I wil esculate this matter to court if I have to cause this sounds like you actually actually **** him by paying such a use amount per month for r10 payout my email is *** to be send to me befor close of business and I want them to call me
BM
Benita M's update20 Aug 2020, 14:27
Reviewer Update
I have emailed through the new affidavit I don't know why no1 is contacting me and I ask for a singed copy of my dad contract to be send to my email I send the new affidavit to Karen Rosman to hours ago and I was told my my dad the money get paid out to her immediately not a trust I personally ask him that so send me a signed copy of my dad contract to my email I wil esculate this matter to court if I have to cause this sounds like you actually actually **** him by paying such a use amount per month for r10 payout my email is *** to be send to me befor close of business and I want them to call me
BM
Benita M's updateReviewer Update
21 Aug 2020, 08:29It's Friday morning the 21 I have been sending Karen Rosman, Vernon Padiachy numerous email back and forth to contact me this is THE WORST KIND OF SERVICE I AM EXPERIENCED not one of them had been in contact with me again Siphesihle Rodolfo after complaining to her even no contact this I am not HAPPY AS A CLIENT AND I WILL KEEP ON POSTING ABOUT THIS BAD SERVICE UNTIL MY VOICE IS HEARD MY LAWYER HAD ALSO REQUESTED MY LATE DAD CONTRACT CAUSE MY DAD HAD BEEN ***** WITH CLIENTELE
BM
Benita M's update21 Aug 2020, 08:29
Reviewer Update
It's Friday morning the 21 I have been sending Karen Rosman, Vernon Padiachy numerous email back and forth to contact me this is THE WORST KIND OF SERVICE I AM EXPERIENCED not one of them had been in contact with me again Siphesihle Rodolfo after complaining to her even no contact this I am not HAPPY AS A CLIENT AND I WILL KEEP ON POSTING ABOUT THIS BAD SERVICE UNTIL MY VOICE IS HEARD MY LAWYER HAD ALSO REQUESTED MY LATE DAD CONTRACT CAUSE MY DAD HAD BEEN ***** WITH CLIENTELE