DM
Dieketseng M
1 reviews | Active since Feb 2024
02 Apr 2024, 18:59
WORST SERVICE
After many unanswered email and extreme poor service from clientele I'm a yet to receive my funeral policy schedule. I don't know what has to take for me to get my policy schedule after my policy was unfairly cancelled. This is by far the worst service I've received after having a funeral policy from 2016. All I want is my emails to be rep**** and be forwarded my policy schedule and cut ties with clientele.
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Replies (2)
Clientele Life's replyOfficial
03 Apr 2024, 10:45Dear Dieketseng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply03 Apr 2024, 10:45
Official
Dear Dieketseng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
18 Apr 2024, 15:45Dear Dieketseng M,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our discussion, the necessary feedback was been provided on the 3rd April.
Furthermore , I explained the reason why your policy documents could not be sent at the time of your request.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Clientele Life's reply18 Apr 2024, 15:45
Official
Dear Dieketseng M,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our discussion, the necessary feedback was been provided on the 3rd April.
Furthermore , I explained the reason why your policy documents could not be sent at the time of your request.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life