WORST Life insurer in RSA!!!!!!!
<p>Please do not attempt to claim against a life policy , even if you paid it for the last 5years at a ridiculous premium....We register a claim when the policy holder passed to got notified after 8 weeks that it was REJECTED because the he developed a conditions which contributed to his passing... and therefore the claim was rejected, although the policy does not reflect the ‘condition’ whch means Cleinttele never reviewed or updated the policy schedule.</p> <p>Funny when we requested the record of advice that was given to the customer, the mail was not even acknowledge and guess what there was still today NO REPLY from ClientTele LIFE.....WHAT A SHCOKING AND HORRIBLE company to deal with !!!!!</p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Count down can start....maybe I will be lucky and we will get a call within the next 6 weeks!!! or even better another standard template reply!
Count down can start....maybe I will be lucky and we will get a call within the next 6 weeks!!! or even better another standard template reply!
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that the Funeral Comforter Benefit was paid on 07/07/2016. The remaining balance was then assessed in accordance with the policy terms and conditions, and according to the medical information submitted the contributing cause of death was diagnosed prior to the commencement of the policy and is therefore pre-existing and excluded from cover.
Our Claims Assessor (Tsholofelo Ramachila) was in contact with the nominated beneficiary Martha Maria Bruynius on 28/07/2016 confirming the outcome of the claim. The repudiation letter was also posted to the beneficiary.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards
William Botha
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that the Funeral Comforter Benefit was paid on 07/07/2016. The remaining balance was then assessed in accordance with the policy terms and conditions, and according to the medical information submitted the contributing cause of death was diagnosed prior to the commencement of the policy and is therefore pre-existing and excluded from cover.
Our Claims Assessor (Tsholofelo Ramachila) was in contact with the nominated beneficiary Martha Maria Bruynius on 28/07/2016 confirming the outcome of the claim. The repudiation letter was also posted to the beneficiary.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards
William Botha
Claims Department
I've requested a copy of the record of advice that was done....which was not received. I guesd it does not exist!!!!!!!This is the most ********* company to do business with!!!!! You took the monthly payments with a smile and now you don' t wont to pay.... give then the monthly premiums back whih you took for the last 5 years!
I've requested a copy of the record of advice that was done....which was not received. I guesd it does not exist!!!!!!!This is the most ********* company to do business with!!!!! You took the monthly payments with a smile and now you don' t wont to pay.... give then the monthly premiums back whih you took for the last 5 years!
It is important to note that this policy was sold through our telesales network. The sales agents selling policies are not financial advisors and may not provide financial advice.
Therefore there will be no record of advice.
Our Sales agents provide clients with all the information in respect of our policies, thereby enabling the client to make an informed decision to take the policy or not.
The decision to take out a policy lies with the client after all the information is provided, and no financial advice is given to the prospective client.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards
William Botha
Claims Department
It is important to note that this policy was sold through our telesales network. The sales agents selling policies are not financial advisors and may not provide financial advice.
Therefore there will be no record of advice.
Our Sales agents provide clients with all the information in respect of our policies, thereby enabling the client to make an informed decision to take the policy or not.
The decision to take out a policy lies with the client after all the information is provided, and no financial advice is given to the prospective client.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards
William Botha
Claims Department
I note of your reply, but a formal complaint was registered at the onbudsman for further investigation. I do not accept the fact that a sales consultant sold a policy to a pensioner without doing a proper assesment. It makes me wonder how many other people are being sold policies which do not fit their needs.
I note of your reply, but a formal complaint was registered at the onbudsman for further investigation. I do not accept the fact that a sales consultant sold a policy to a pensioner without doing a proper assesment. It makes me wonder how many other people are being sold policies which do not fit their needs.