Worst Funeral Cover ever
<p>I joined Clientele Life in June 2016. I was told that there would be a waiting period of 6 Months if a member dies of natural causes. </p> <p> </p> <p>so my brother in law passed away yesterday (24/01/2017) and all of a sudden the waiting period is 12 months now. </p> <p>They have opened an investigation that can take up to 10 working days. so what if the investigation is successful than the funeral is already done and dusted.</p> <p> </p> <p>The purpose for a funeral cover is to assist when you have a funeral!</p> <p> </p> <p>it's funny the moment one needs to claim all these fine print surfaces and terms that you were not made aware of on inception. </p> <p> </p> <p>Poor service, no empathy!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns.
At the outset we would like to convey our deepest condolences to you and your family for your loss.
We confirm that we have assessed the call between yourself and the sales consultant and that your policy was explained correctly. As discussed with our investigator (Millicent), a copy of the recording can be made available to you and an SMS was also sent to your cell phone number with the details of this request.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Elsa Fourie
Team Leader: Compliance
Thank you for raising your concerns.
At the outset we would like to convey our deepest condolences to you and your family for your loss.
We confirm that we have assessed the call between yourself and the sales consultant and that your policy was explained correctly. As discussed with our investigator (Millicent), a copy of the recording can be made available to you and an SMS was also sent to your cell phone number with the details of this request.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Elsa Fourie
Team Leader: Compliance