1 reviews | Active since Oct 2015
Worst experience of my life
I have experienced the worst from clientele. I have sent through my claim beginning of October to date they have not paid me out.. I have sent literally every document they have requested from me and they confirmed every document was received, the assessors are so useless they don't know what they doing. I would advise no one to take out a hospital claim with them, cause even after you send them all documents they still don't pay you out in time. They just a bunch of lies
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Xolisile Hadebe) was in contact with you on 01.12.2017 regarding this claim, and confirmed the outstanding documents needed in order finalise your claim.
You have forwarded documents not related the claim in question (S***).
Upon submission of correct documentation, your claim will be finalised.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Xolisile Hadebe) was in contact with you on 01.12.2017 regarding this claim, and confirmed the outstanding documents needed in order finalise your claim.
You have forwarded documents not related the claim in question (S***).
Upon submission of correct documentation, your claim will be finalised.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department