JM
John M
1 reviews | Active since Dec 2015
26 Apr 2023, 12:18
worst experience
my wife and I cancelled the clientelle funeral cover which they coerced my wife to join in February. Yesterday they deducted the premium again. we asked for a call back and on the week after joining ( 20 February 2023) and they have not called.
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
26 Apr 2023, 12:46Dear John M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely, Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely, Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply26 Apr 2023, 12:46
Official
Dear John M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely, Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely, Judith Mboweni
Service Support Specialist
Clientele Life
JM
John M's updateReviewer Update
27 Apr 2023, 19:31Your company is at it again. it continues to deduct my wife's account even after engaging with you. This is totally absurd! I expected better! You must refund all the money. You cant debit her account twice in week on the same month for the same product which she cancelled! I am not impressed with your service and will ensure no one in my network is associated with your business!
JM
John M's update27 Apr 2023, 19:31
Reviewer Update
Your company is at it again. it continues to deduct my wife's account even after engaging with you. This is totally absurd! I expected better! You must refund all the money. You cant debit her account twice in week on the same month for the same product which she cancelled! I am not impressed with your service and will ensure no one in my network is associated with your business!
Clientele Life's replyOfficial
28 Apr 2023, 08:54Dear John M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on the Clientele Funeral Dignity Plan.
We confirm that we have made contact with the policy owner, the policy has been canceled, and we have explained our billing process. The query has also been forwarded to the relevant department to investigate the sale of the policy. They will be in contact within 24 hours. We would like to apologize for any inconvenience you may have experienced. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
We confirm that we have made contact with the policy owner, the policy has been canceled, and we have explained our billing process. The query has also been forwarded to the relevant department to investigate the sale of the policy. They will be in contact within 24 hours. We would like to apologize for any inconvenience you may have experienced. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Clientele Life's reply28 Apr 2023, 08:54
Official
Dear John M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on the Clientele Funeral Dignity Plan.
We confirm that we have made contact with the policy owner, the policy has been canceled, and we have explained our billing process. The query has also been forwarded to the relevant department to investigate the sale of the policy. They will be in contact within 24 hours. We would like to apologize for any inconvenience you may have experienced. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
We confirm that we have made contact with the policy owner, the policy has been canceled, and we have explained our billing process. The query has also been forwarded to the relevant department to investigate the sale of the policy. They will be in contact within 24 hours. We would like to apologize for any inconvenience you may have experienced. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
JM
John M's updateReviewer Update
28 Apr 2023, 09:12I want action Lindiwe. It seems like my family is not the only one experience hell from your company. I saw another bad review. Make sure you refund the month which you just debited yesterday from my wife's account. I don't think I will ever take any policies given the impression i have. You have no right to do as you please with people's funds.
JM
John M's update28 Apr 2023, 09:12
Reviewer Update
I want action Lindiwe. It seems like my family is not the only one experience hell from your company. I saw another bad review. Make sure you refund the month which you just debited yesterday from my wife's account. I don't think I will ever take any policies given the impression i have. You have no right to do as you please with people's funds.
Clientele Life's replyOfficial
02 May 2023, 09:21Dear John M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with the policy owner to provide the necessary feedback. The policy owner has requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with the policy owner to provide the necessary feedback. The policy owner has requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Clientele Life's reply02 May 2023, 09:21
Official
Dear John M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with the policy owner to provide the necessary feedback. The policy owner has requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with the policy owner to provide the necessary feedback. The policy owner has requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct