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nicolene S

1 reviews | Active since Dec 2025

03 Dec 2025, 18:22

Worst ever

This has been the wors experience ever with clientele. Upon cancelling the policy I had with them and also cancelling at my bank, they kept on wanting to activate or actually DID activate my policy again.When I phoned asking to cancel again they said it was already cancelled previously but they still activated the policy and also took banking fees for activating it again. I also got a sms saying if I want to activate it I kust dial a sertain number and I didn't but they continued to do their own thing without my consent and worst of it is it's my time and effort and MONEY to deal with this business that clearly cannot take NO for an answer!!!

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Replies (3)
Clientele Life
Clientele Life's reply03 Dec 2025, 21:02
Official
Dear Nicolene S, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply04 Dec 2025, 09:51
Official
Dear Nicolene S,   Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will attempt to contact you again later. 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life 
Clientele Life
Clientele Life's reply04 Dec 2025, 13:00
Official
Dear Nicolene S, Thank you for raising your concerns with us.  As per our telephonic discussion, feedback has been provided.   We have since confirmed that your policy was cancelled, there are no refunds and there would not be any further deductions from your bank.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We sincerely apologise for the misunderstanding and for any inconvenience caused.  Should you require any further assistance, please do not hesitate to contact us.  Yours sincerely, Maria MokhuabaneService Support Specialist 
Clientele Life