Worst customer service i have ever expirienced

To whom it may concern

As a customer I must say that I am very disappointed with the way that clientele has dealt with my query,

On the 1st of October I called requesting to access funds for my investment account and the lady I spoke to explained to me the process and the details around the investment and further explained that I can be able to cash into the policy however there will be a waiting period of 8 days. I then advised that I would like to explore my other options and would come back if there is a need. Indeed I did exactly that on the 06th of October I then called again spoke another lady who advised that hey type of policy I have does not allow me to access funds only on the 1st of December, I then explained that I spoke to a consultant previously who advised it can be done so how is it that now the information is different. She then referred me to her team leader after I had explained that I have an emergency and need to access the funds as soon as possible and this investment was my last option hence I came back a week later. Team leader assured that he will log a call for me and give me feedback after 48 hours, 48 hours later I have not received a call nor a reference number that I was advised I was going to receive after the call.

I must say that after so many year of having this policy this is the kind of service I am getting from clientele and I am happy that I did not take up the new policy that I was offered a week ago, because as a client I am not values by clientele and will not have any dealings with you ever again because of the level of customer service in these difficult times.

Regards Bontle Malakalaka