Worst Customer Service Ever!!!
<p>After 5 phones and 2 email trying to obtain cash-values or details of a Clientele Life policy that has been going off my fathers bank account for 5 years without him recalling ever signing up for it... we have had NO response other than a policy number. I am now left with no option but to go to the ombudsman as we cannot get any answers from Clientele regarding who instructed this policy or what it is worth. Shocking!! </p>
Thank you for raising your concerns with us.
The matter has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
The matter has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Please note that the complaint lodged was received and the contents noted.
We have attempted to contact you since 03 August 2017 to date, to discuss and address your complaint, unfortunately with no success. Subsequent to the telephonic attempt to address your complaint an email was forwarded to you relating to the matter.
We apologise to service that you received and acknowledge that as Clientele we strive to give the best service and the matter was taken up with the relevant Management Team to prevent this from perpetuating.
Our records indicate that our Compliance Department was in contact with you and it was confirmed that you did acknowledge taking the policy through our IFA Network.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Please note that the complaint lodged was received and the contents noted.
We have attempted to contact you since 03 August 2017 to date, to discuss and address your complaint, unfortunately with no success. Subsequent to the telephonic attempt to address your complaint an email was forwarded to you relating to the matter.
We apologise to service that you received and acknowledge that as Clientele we strive to give the best service and the matter was taken up with the relevant Management Team to prevent this from perpetuating.
Our records indicate that our Compliance Department was in contact with you and it was confirmed that you did acknowledge taking the policy through our IFA Network.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist