1 reviews | Active since May 2016
worst customer service ever!!
<p>On thursday my grandmother passed on and on friday we contacted clientele life with regards to the claim we have of the deceased. We sent all the documentation the resquested from my parents, only to find out till now THEY STILL HAVE NOT PAID OUT, claiming we didnt send all the documents, but only telling us now today the 17-01-17 tuesday that we need to fill out a medical form and other documents, yet they havent even once tried contacting us or sent me a email regarding this, we havent even picked out a casket yet or made ANY funeral arrangments because they dont want to pay us out the monies that is owed to us. The consultants we spoke to are either on HOLIDAY or are on lunch ***????? Worse life insurance company!!!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We are happy to confirm that the claim for the late LJ Myburgh with claim *** is approved and payment will be made today 18/01/2017.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
William Botha
Assistant Manager Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We are happy to confirm that the claim for the late LJ Myburgh with claim *** is approved and payment will be made today 18/01/2017.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
William Botha
Assistant Manager Claims Department