SM
Sindiswa M
1 reviews | Active since Dec 2019
05 Mar 2021, 15:36
Worst Company!
Worst service ever. We made a claim in January for my late father, their client. Advisors don't give the same information and no reason why claims don't go through. You want clients so much on the phone only to rip them off. I even laid a complaint but their 48 hours is taking forever.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
08 Mar 2021, 11:04 Dear Sindiswa M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply08 Mar 2021, 11:04
Official
Dear Sindiswa M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
SM
Sindiswa M's updateReviewer Update
08 Mar 2021, 17:39Hi Siphesihle,
I was unable to answer because I was at work. Please find the emails sent to clientele previously. Hope this helps.image.png 48.42 KBimage.png 90.87 KB
I was unable to answer because I was at work. Please find the emails sent to clientele previously. Hope this helps.image.png 48.42 KBimage.png 90.87 KB
SM
Sindiswa M's update08 Mar 2021, 17:39
Reviewer Update
Hi Siphesihle,
I was unable to answer because I was at work. Please find the emails sent to clientele previously. Hope this helps.image.png 48.42 KBimage.png 90.87 KB
I was unable to answer because I was at work. Please find the emails sent to clientele previously. Hope this helps.image.png 48.42 KBimage.png 90.87 KB
Clientele Life's replyOfficial
24 Mar 2021, 08:38Dear Sindiswa M,
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted the beneficiary Mrs Msutu to confirm outcome of the claim. Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted the beneficiary Mrs Msutu to confirm outcome of the claim. Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department
Clientele Life's reply24 Mar 2021, 08:38
Official
Dear Sindiswa M,
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted the beneficiary Mrs Msutu to confirm outcome of the claim. Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted the beneficiary Mrs Msutu to confirm outcome of the claim. Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department