PB
Philecia B
1 reviews | Active since Sept 2019
22 Oct 2019, 10:25
Worst company and a bunch of **********
This has to be the worst company ever. I am at a stage where I am going to take them to the Ombudsman. I really wish that the Ombudsman punishes them with a serious hefty fine or demand they close their doors. I submitted a claim in August. Provided all my documentation. Sent numerous email. I called this people about 20 times trying to find out the status of my claim. The assessor I spoke to once was supposed to call me back in August till today I have not received a call. I have never dealt with such a bunch of lazy and *********** lot. I asked to speak to a manager and they cant even refer me to one. Spoke to different claims consultants who keep saying we have escalated it.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
22 Oct 2019, 12:40Dear Philecia B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply22 Oct 2019, 12:40
Official
Dear Philecia B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
23 Oct 2019, 16:52Dear Philecia B
Our attempts to contact you have unfortunately not been successful.
Kindly, provide us with an alternate number or convenient time to contact you.
Your sincerely,
Claims Team
Clientele Life's reply23 Oct 2019, 16:52
Official
Dear Philecia B
Our attempts to contact you have unfortunately not been successful.
Kindly, provide us with an alternate number or convenient time to contact you.
Your sincerely,
Claims Team
Clientele Life's replyOfficial
25 Oct 2019, 13:53Dear Philecia B
Thank you for raising your concerns and bringing this matter to our attention.
We apologise for any delay in finalizing the claim and we assure you of our best intentions at all times.
We have reviewed the initial decision to limit the number of days paid on the claim.
The full number of days hospitalised has now been approved and paid as has been telephonically confirmed with you by our Administrator, Tricia.
Should you require any further assistance in this regard please feel free to contact us again.
Your sincerely,
Claims Team
Clientele Life's reply25 Oct 2019, 13:53
Official
Dear Philecia B
Thank you for raising your concerns and bringing this matter to our attention.
We apologise for any delay in finalizing the claim and we assure you of our best intentions at all times.
We have reviewed the initial decision to limit the number of days paid on the claim.
The full number of days hospitalised has now been approved and paid as has been telephonically confirmed with you by our Administrator, Tricia.
Should you require any further assistance in this regard please feel free to contact us again.
Your sincerely,
Claims Team