RM
Ruth M
1 reviews | Active since Sept 2015
06 Nov 2018, 09:55
Worse customer service ever
I cancelled this policy due the incompetency of clientele staff cancelled it on the 19/09/2018….debit order went off from my account on a date I didn't agree even after policy was cancelled...spoke to a lady that said the money will be refunded that went from my account to date it is still not reversed ,Am very furious I hate dealing with people that don’t know what they doing.No one is getting back to me ...no one is responding to my emails.....I have another policy with them gonna cancel that to cause of this bad service
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
06 Nov 2018, 10:04We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply06 Nov 2018, 10:04
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
RM
Ruth M's updateReviewer Update
06 Nov 2018, 10:08Good Day
Someone even called me on the day I logged a complaint... just a call to say they are looking into it same as you are replying now,but to date my money is not in my account,,,,that is all I want for my money to be refunded,,,please just get back to me when the money is refunded.
RM
Ruth M's update06 Nov 2018, 10:08
Reviewer Update
Good Day
Someone even called me on the day I logged a complaint... just a call to say they are looking into it same as you are replying now,but to date my money is not in my account,,,,that is all I want for my money to be refunded,,,please just get back to me when the money is refunded.
Clientele Life's replyOfficial
07 Nov 2018, 10:13Dear Ruth M
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your 30 days grace period refund.
We confirmed that the reason for delay was due to an oversight from one of our consultants, and we would like to take this opportunity to apologize for any inconvenience caused in this regard. We assure you that this is not the level of service we aim to offer our clients.
Furthermore the refund has been processed into your selected bank account and should reflect in your account within 24 hours.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your 30 days grace period refund.
We confirmed that the reason for delay was due to an oversight from one of our consultants, and we would like to take this opportunity to apologize for any inconvenience caused in this regard. We assure you that this is not the level of service we aim to offer our clients.
Furthermore the refund has been processed into your selected bank account and should reflect in your account within 24 hours.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Clientele Life's reply07 Nov 2018, 10:13
Official
Dear Ruth M
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your 30 days grace period refund.
We confirmed that the reason for delay was due to an oversight from one of our consultants, and we would like to take this opportunity to apologize for any inconvenience caused in this regard. We assure you that this is not the level of service we aim to offer our clients.
Furthermore the refund has been processed into your selected bank account and should reflect in your account within 24 hours.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your 30 days grace period refund.
We confirmed that the reason for delay was due to an oversight from one of our consultants, and we would like to take this opportunity to apologize for any inconvenience caused in this regard. We assure you that this is not the level of service we aim to offer our clients.
Furthermore the refund has been processed into your selected bank account and should reflect in your account within 24 hours.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist