JI
Jude I
1 reviews | Active since Feb 2011
14 Jul 2020, 14:24
Wont Stop calling
Worst experience ever. Double Debited me a few times, struggled to cancel, and now wont stop calling me to sign up with them again. More than 8 calls in two days.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
15 Jul 2020, 09:33Dear Jude,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply15 Jul 2020, 09:33
Official
Dear Jude,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's replyOfficial
22 Jul 2020, 18:38Dear Jude
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply22 Jul 2020, 18:38
Official
Dear Jude
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist