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AB
Antonio B

1 reviews | Active since Apr 2010

14 Jul 2023, 15:40

WOKEN UP BY SPAM FROM CLIENTELE MARKETING

PLEASE STOP SENDING ME SMS TEXT MARKETING MESSAGES. You might not be aware but even though automated [SMS text delivery] systems may be programmed to send SMS texts during working hours, they might only be delivered to the recipient in the middle of the night. Why? In small towns [such as the one where I live] we have 4 ½ hours blackouts when Eskom is on any "load shedding" stage above 4. Shortly after the power goes off [load shedding] the cellular network goes down. The cellular service providers have given up replacing expensive batteries or they are ******. It can take up to 12 hours for the network to be reinstated. Any SMS text sent during working hours [by yourselves] might only be delivered [to my phone] at 02h00 the next morning, when the network comes back on line. To be awakened by CLIENTELE MARKETING in the middle of the night does not endear me to deal with your company. KINDLY REMOVE MY DETAILS FROM YOUR DATABASE. Take this as my OPTOUT message.

0
Replies (3)
Clientele Life
Clientele Life's reply17 Jul 2023, 10:34
Official
Dear Antonio B 
 We confirm receipt of the concerns raised and apologize for any inconvenience caused.
           Your query has been escalated to the relevant department for investigation.
          
 Yours sincerely, 
 Lindiwe Mabizela 
 Service Support Specialist 
 Clientele Life  
AB
Antonio B's update17 Jul 2023, 10:42
Reviewer Update
Dear lindiwe Mabizela,
There is nothing to "investigate".
Just remove my celular number from your database - I DO NOT WANT to receive any marketing spam from you.
Thank you
Clientele Life
Clientele Life's reply17 Jul 2023, 11:20
Official
Dear Antonio B,  As per your request, we have removed your details from our database.  Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.  Please note that you can also follow the below steps to Opt-Out:  Step 1: Go to https://clientele.co.za/ and scroll down. Step 2: Select "Clientele Communications” under "Information" Step 3: Follow the prompts to opt-out of receiving marketing content.  It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMASA. More information on this can be found at www.dmasa.org and you may register to Opt out by clicking the following link: https://dmasa.org/page/register-opt-out-service  We would like to sincerely apologize for the inconvenience this has caused you.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 Yours sincerely,
  
 Maria Mokhuabane
 Service Support Specialist
 Clientele Life