ZM
Zama M
1 reviews | Active since Jan 2026
29 Jan 2026, 06:56
WITHDRAWAL FROM MY ACCOUNT AFTER CANCELLING
I have been ****med by Clientelle. They have been deducting money from my account for the past 3 months after having cancelled the policy via email and telephonic discussions. I am taking this matter up with the lawyers.
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Replies (3)
Clientele Life's replyOfficial
29 Jan 2026, 07:18Dear Zama M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply29 Jan 2026, 07:18
Official
Dear Zama M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
ZM
Zama M's updateReviewer Update
30 Jan 2026, 04:56Clientele phoned and they acknowledge receiving my cancellation via email last year July 2025. Yet they still want me to give them a 30 day notice to give them time for their incompetence (January 2026). I spoke to one of their employee last year who said they will cancel. They claim it was not one of theirs. Sad how these rich companies thrive on milking every cent from hard-working citizens. Completely unacceptable.
ZM
Zama M's update30 Jan 2026, 04:56
Reviewer Update
Clientele phoned and they acknowledge receiving my cancellation via email last year July 2025. Yet they still want me to give them a 30 day notice to give them time for their incompetence (January 2026). I spoke to one of their employee last year who said they will cancel. They claim it was not one of theirs. Sad how these rich companies thrive on milking every cent from hard-working citizens. Completely unacceptable.
Clientele Life's replyOfficial
30 Jan 2026, 10:01Dear Zama M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have verified that the policy was canceled on January 29, 2025, in accordance with our phone chat, and the cancellation procedure was described. We also certify that we have forwarded your concerns to our Market Conduct team so they can look into the phone call in question further.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***.
The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have verified that the policy was canceled on January 29, 2025, in accordance with our phone chat, and the cancellation procedure was described. We also certify that we have forwarded your concerns to our Market Conduct team so they can look into the phone call in question further.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***.
The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply30 Jan 2026, 10:01
Official
Dear Zama M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have verified that the policy was canceled on January 29, 2025, in accordance with our phone chat, and the cancellation procedure was described. We also certify that we have forwarded your concerns to our Market Conduct team so they can look into the phone call in question further.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***.
The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have verified that the policy was canceled on January 29, 2025, in accordance with our phone chat, and the cancellation procedure was described. We also certify that we have forwarded your concerns to our Market Conduct team so they can look into the phone call in question further.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***.
The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life