EF
Erin F

1 reviews | Active since Sept 2019

02 Dec 2019, 09:07

Will not leave me alone!

I have told 3 different people to TAKE ME OFF THEIR CALL LIST and i continue to get phone calls EVERYDAY!!! I am sick and tired of this, i have block 4 different numbers to no avail. TAKE ME OFF YOUR ****** SYSTEM PLEASE!!!!!!!!!!!!!!! I wouldn't recommend using these people just because the apparently they are all deaf and do not hear you when you tell them to leave you alone.

0
Replies (4)
Clientele Life
Clientele Life's reply02 Dec 2019, 09:53
Official
Dear Erin F

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Lindiwe Mabizela

Service Support Specialist 
EF
Erin F's update02 Dec 2019, 10:47
Reviewer Update
I do not want to be contacted by your company again, I just want to be removed from your system and left alone.
Clientele Life
Clientele Life's reply02 Dec 2019, 15:58
Official
Good Day Erin F, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

Our response to the matter refers:

We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions. We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
 
 It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Kind regards,
Lindiwe MabizelaService Recovery Specialist 
EF
Erin F's update02 Dec 2019, 16:10
Reviewer Update
Thank you