VA
Victor A

1 reviews | Active since Dec 2021

22 Jan 2024, 19:06

Why is it so difficult to cancel Clientele?

Why is it so difficult to cancel these people? I have been trying for the past day now. Unsuccessfully

0
Replies (4)
VA
Victor A's update23 Jan 2024, 09:37
Reviewer Update
Second day of trying to cancel Clientele. After mentioning that you want to cancel, they become non responsive and just don't get back at you
Clientele Life
Clientele Life's reply23 Jan 2024, 09:45
Official
Dear  Victor A 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
           
Yours sincerely,
  Judith Mboweni
Service Support  Specialist
Clientele Life 
VA
Victor A's update23 Jan 2024, 09:51
Reviewer Update
Second day of trying to cancel Clientele. After mentioning that you want to cancel, they become non responsive and just don't get back at you. I get the feeling that their consultants get told to make it difficult for people to cancel coz they doing it too blatant.
Clientele Life
Clientele Life's reply23 Jan 2024, 12:00
Official
  Dear  Victor A , At the outset I would like to apologize for the inconvenience caused regarding  the concerns raised.  As per our  discussion, the necessary feedback has been provided on the 23rd January.  Furthermore , I have confirmed that your request has been processsed and no further debit orders as from the month of February 2024. I  trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.  Vusumuzi Dlamini Services Recovery Specialist Clientele Life