1 reviews | Active since Aug 2019
where did Clientele get my bank details?
I just realised today that clientele has been debiting money for a funeral policy that i never registered. The funeral policy is said to have commenced in May2021. How do i take a funeral cover and pay 230? without adding my family in that policy? there is some kind of ***** that happened here. I never met anyone from Clientele whom i gave information to. how did the person get my bank details? There are a lot of red flags: 1. No adress - tthe adress just says bochum bochum 2. Beneficiary (child) - the person just thought of a name and did not put any date of birth. 3. there was no email linked to this policy 4. no phone number linked to this policy (i gave the consulatant my number when i was cancelling the policy today)
even though i was able to cancel this policy, i do think that Clientele is supposed to refund me my money (R230 x from May to date) - recover it from the salesperson that is **********.
im not happy at all. there is some ***** that
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled, and should any further debit orders go off we will gladly refund them. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled, and should any further debit orders go off we will gladly refund them. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,Market Conduct Team