Hellopeter
Share Your Experience
PR
Peter R

1 reviews | Active since May 2019

01 Aug 2020, 10:56

Whatch out for this company

I havr tried to cancel my policy with them sending emails no reply. I tried to lodge a complaint on their facebook page and they went and block me. Very quick to sell a policy but not so quick to respont to complaints. They dedducted from my account AFTER I cancelled to me this *****

0
Replies (3)
Clientele Life
Clientele Life's reply01 Aug 2020, 18:51
Official
Dear Peter R
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman 
Service Support Supervisor 
Clientele
Clientele Life
Clientele Life's reply03 Aug 2020, 12:46
Official
Dear Peter R

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 03 August  2020 at 12:33 and 12:37 PM on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 04 August 2020 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Recover Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply04 Aug 2020, 16:02
Official
Dear Peter R, We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing the matter to our attention. As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided. We confirmed that your policy was cancelled correctly and the cancellation process was explained accordingly. Furthermore, upon contacting you, we explained the refund process respectively. You confirmed that you have understood and were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused.  Should you require any further assistance, please do not hesitate to contact us.  Yours sincerely,  Judith Mboweni
Service Recovery Specialist
Clientele Life