What Incomptence

My mother passed away almost 2 months ago and we decided to continue with one of the policies that she's had for many years, but cancel the other. My first correspondence was sent to them on 4 August, I have phoned them a few times and emailed a few times, it's still not sorted. They keep coming back asking for more information or asking for the same information twice. I have found them to be extremely unhelpful and in utter frustration, have slammed the phone down twice already . Neither of these policies are sorted out yet. While speaking to a consultant yesterday, I was placed on hold because he had to verify some detail, he cut me off and didn't even have the decency call me back. The cherry on the cake was when they emailed me today to say that they require a particular letter, but that only my mother can apply for it. Really, from where...her grave? Maybe she should take it to them herself too, maybe ****king by them would shake them up. All I can say is...I am really grateful that I don't have a policy with Clientele. This has, by far, been the most frustrating company i've had to deal with regaring my mother's estate.