LM
LM M
1 reviews | Active since May 2021
20 May 2021, 15:06
What a shame!!!!!
Canceled policy but they still debit my account. Sent emails no response.... I don't even have food in the house!!!!
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Replies (3)
Clientele Life's replyOfficial
20 May 2021, 15:55Dear LM M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply20 May 2021, 15:55
Official
Dear LM M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
LM
LM M's updateReviewer Update
20 May 2021, 21:40Shanitha, you didn't ask for policy number but you investigating WOW
LM
LM M's update20 May 2021, 21:40
Reviewer Update
Shanitha, you didn't ask for policy number but you investigating WOW
Clientele Life's replyOfficial
21 May 2021, 15:05Dear LM M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assist with the cancellation of your policy.
We would like to take this opportunity to apologize for the oversight, and we do confirm that this is not the level of service we aim to offer our clients.
Lastly we have confirmed the turnaround for the refund due.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assist with the cancellation of your policy.
We would like to take this opportunity to apologize for the oversight, and we do confirm that this is not the level of service we aim to offer our clients.
Lastly we have confirmed the turnaround for the refund due.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply21 May 2021, 15:05
Official
Dear LM M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assist with the cancellation of your policy.
We would like to take this opportunity to apologize for the oversight, and we do confirm that this is not the level of service we aim to offer our clients.
Lastly we have confirmed the turnaround for the refund due.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assist with the cancellation of your policy.
We would like to take this opportunity to apologize for the oversight, and we do confirm that this is not the level of service we aim to offer our clients.
Lastly we have confirmed the turnaround for the refund due.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life