AB
Alan B
1 reviews | Active since Nov 2015
16 Apr 2020, 17:48
What 24 Hour story
Had the mispleasure of having to deal with Clientele life. Firstly we e-mailed them with no reply. We called and are still waiting for the e-mail they promised. So much for the 24HR story they sell, it takes more than a week to get basic information or let along assistance regarding the loss of a loved one. I only have sympathy for anyone having to deal with them during the loss of a loved one
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Replies (2)
Clientele Life's replyOfficial
17 Apr 2020, 09:14Dear Alan B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply17 Apr 2020, 09:14
Official
Dear Alan B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
22 Apr 2020, 15:21Dear Alan B
At the outset we would like to pass our condolences to you and the family during this difficult time. We assure you of our best intentions and we aim to provide excellent service to our clients. By now you have been contacted by our Claims Administrator Mrs Van Wyk who confirmed the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us directly. Yours sincerely,
Claims Department
At the outset we would like to pass our condolences to you and the family during this difficult time. We assure you of our best intentions and we aim to provide excellent service to our clients. By now you have been contacted by our Claims Administrator Mrs Van Wyk who confirmed the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us directly. Yours sincerely,
Claims Department
Clientele Life's reply22 Apr 2020, 15:21
Official
Dear Alan B
At the outset we would like to pass our condolences to you and the family during this difficult time. We assure you of our best intentions and we aim to provide excellent service to our clients. By now you have been contacted by our Claims Administrator Mrs Van Wyk who confirmed the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us directly. Yours sincerely,
Claims Department
At the outset we would like to pass our condolences to you and the family during this difficult time. We assure you of our best intentions and we aim to provide excellent service to our clients. By now you have been contacted by our Claims Administrator Mrs Van Wyk who confirmed the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us directly. Yours sincerely,
Claims Department