JR
Joseline R
1 reviews | Active since Sept 2014
23 Dec 2025, 23:20
Well, I'm disappoint...
Well, I'm disappointed I had death in the family, The premium could not be deducted, but I made a cash payment within 4 days and they penalize me for that and I'm on tier 1,and I have to pay the December payment
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
23 Dec 2025, 23:39Dear Joseline,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply23 Dec 2025, 23:39
Official
Dear Joseline,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
24 Dec 2025, 09:02Dear Joseline R, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Kindly be informed that we will try to contact you again later. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Clientele Life's reply24 Dec 2025, 09:02
Official
Dear Joseline R, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Kindly be informed that we will try to contact you again later. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Clientele Life's replyOfficial
24 Dec 2025, 11:22Dear Joseline R, We confirm that we have made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, clarity was provided regarding the qualifying criteria for the "December is on Us" free promotion. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Clientele Life's reply24 Dec 2025, 11:22
Official
Dear Joseline R, We confirm that we have made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, clarity was provided regarding the qualifying criteria for the "December is on Us" free promotion. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life