MD
Mthokozisi D
1 reviews | Active since Dec 2021
09 Dec 2021, 15:41
Wealth plan
On the 16 of November 2021 I call clientele to stop debiting in my account for wealth plan, they say won't debit endoff November, but they did took my money R300 then now tell me that i won't get refund
I want my R300
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Replies (2)
Clientele Life's replyOfficial
10 Dec 2021, 09:59Dear Mthokozisi D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply10 Dec 2021, 09:59
Official
Dear Mthokozisi D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
04 Jan 2022, 08:31Dear Mthokozisi D Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologize for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply04 Jan 2022, 08:31
Official
Dear Mthokozisi D Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologize for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life