MP
Mamokhafisi P
1 reviews | Active since Nov 2017
30 Nov 2017, 09:30
Wealth Plan
I have a year now paying for a Clientele Wealth Plan policy which I took through IFA. I was told the monthly premium is R235 which I was happy about. 2 months ago I went on to their website on the self service part where I saw that I am only paying R160 not 235, I inquired about it and they told me the rest is IFA fee which I was told nothing about from the beginning. I told them I want to cancel the policy and sent through all documents they required. That was a month ago and I have been told to wait 8 days, the following day it's 72 hours. Today they debited R251 from my account, I called them and the claims consultant put me on hold for 7 minutes.
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Replies (2)
Clientele Life's replyOfficial
30 Nov 2017, 09:43Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply30 Nov 2017, 09:43
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
07 Dec 2017, 14:33At the outset we would like to apologise for any inconvenience caused regarding the delay in your encashment.
We were unable to contact you, however we sent an email to the address we have on our record.
Thank you for providing us the opportunity to resolve this matter.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply07 Dec 2017, 14:33
Official
At the outset we would like to apologise for any inconvenience caused regarding the delay in your encashment.
We were unable to contact you, however we sent an email to the address we have on our record.
Thank you for providing us the opportunity to resolve this matter.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,