1 reviews | Active since Jul 2016
weak service
<p>hi there</p> <p>I recently contacted clientele as was hospitalized for 4 days. have a hospital plan with them since 2014. wanted to claim for my benefit as was also diagnosed with kidney disease. to my surprise was informed could not claim because they did not get payment for nov and dec 2015 my acount was apparently frozen. which do not understand because ed nov and in dec I received my salary in same account. my policy was reinstated february and because of that was in waiting period. i have informed that it is unfair to me because my bank said acc was never frozen so reinstatement was unnecessary. have cancelled policy wth no refunds received or payment. Ombudsman as also informed still no news. </p>
Thank you for raising your concerns with us.
Due to the sensitivity of your query, we are not in a position to disclose further information on a public domain however, our records indicated that your query was escalated to the Independent Arbitrator for review.
The Arbitration Committee is a higher authority that has been commissioned by Clientele with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and will be guided by his response.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Due to the sensitivity of your query, we are not in a position to disclose further information on a public domain however, our records indicated that your query was escalated to the Independent Arbitrator for review.
The Arbitration Committee is a higher authority that has been commissioned by Clientele with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and will be guided by his response.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist