CS
Claudette S
1 reviews | Active since Feb 2023
03 Jul 2024, 15:30
Was told nothing about Clientele Perks debit order
I was given the Clientele Perks policy, but was told NOTHING about the R150 debit order that will be deducted from my bank account each month. It is somehow a DebiCheck debit order, meaning I can neither stop it nor cancel it on my banking app.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
03 Jul 2024, 16:06Dear Claudette S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply03 Jul 2024, 16:06
Official
Dear Claudette S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
CS
Claudette S's updateReviewer Update
03 Jul 2024, 16:12I'm still waiting for the SMS and e-mail the Clientele consultant said he will send me after I phoned to confirm cancellation of policy.
CS
Claudette S's update03 Jul 2024, 16:12
Reviewer Update
I'm still waiting for the SMS and e-mail the Clientele consultant said he will send me after I phoned to confirm cancellation of policy.
Clientele Life's replyOfficial
04 Jul 2024, 10:21Dear Claudette S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that the query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that the query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Jul 2024, 10:21
Official
Dear Claudette S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that the query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that the query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
05 Jul 2024, 15:48Dear Claudette S, Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Clientele Life's reply05 Jul 2024, 15:48
Official
Dear Claudette S, Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct