lG
lesley G
1 reviews | Active since May 2015
11 Apr 2016, 17:11
was **** to about hospital plan waiting period
In January this year I app**** to join hospital plus plan I remember asking the guy am I covered from my first premium he said yes he did not say anything about accidental cover. I'm now in hospital bills hitting me from left right and centre and I knew when I called on the 7april 2016 to say I'm getting admitted they said ok so I'm sitting in hospital not stressing about my bills because I knew I'm covered. I would like clientele to listen to the call with the guy that made me join clientele. this is not a mistake on my side but on your side I'm disgusted I was mislead.Now I'm sitting here wondering how will I pay these bills.
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Replies (1)Clientele Life's replyOfficial
12 Apr 2016, 07:02Hello lescruz410,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn,
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn,
Service Recovery Specialist
Clientele Life's reply12 Apr 2016, 07:02
Official
Hello lescruz410,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn,
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn,
Service Recovery Specialist
