MM
Malebo M
1 reviews | Active since Feb 2025
06 Jan 2026, 13:15
⚠️ ***** WARNING ⚠️
My elderly mother was *****ulently signed up for this service without her consent. Funds were deducted directly from her SASSA account, not her bank account, which clearly indicates *****ulent activity and exploitation of vulnerable people.
Attempts to contact this company have been futile — emails ignored, WhatsApp chats unanswered, and calls going nowhere. Nearly R300 in airtime was wasted listening to automated voice prompts with no assistance provided.
This is *********, unacceptable, and deeply concerning.
Immediately cancel the account/service and refund all amounts debited. Failure to do so will result in escalation to the Ombudsman and relevant authorities.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
06 Jan 2026, 13:19Dear Malebo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply06 Jan 2026, 13:19
Official
Dear Malebo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's replyOfficial
06 Jan 2026, 14:58Dear Malebo M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Best regards,
Clientele Life's reply06 Jan 2026, 14:58
Official
Dear Malebo M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Best regards,
MM
Malebo M's updateReviewer Update
06 Jan 2026, 15:05Thank you, and please also extend our appreciation to Lerato for taking the time to call and clearly explain everything to my mother. We are satisfied with the assistance she provided.
We would, however, strongly encourage you to review your agent recruitment and training processes. It is important that agents conduct themselves ethically, avoid any *****ulent practices, and communicate with elderly clients patiently, transparently, and without malice when explaining or selling products.
We would, however, strongly encourage you to review your agent recruitment and training processes. It is important that agents conduct themselves ethically, avoid any *****ulent practices, and communicate with elderly clients patiently, transparently, and without malice when explaining or selling products.
MM
Malebo M's update06 Jan 2026, 15:05
Reviewer Update
Thank you, and please also extend our appreciation to Lerato for taking the time to call and clearly explain everything to my mother. We are satisfied with the assistance she provided.
We would, however, strongly encourage you to review your agent recruitment and training processes. It is important that agents conduct themselves ethically, avoid any *****ulent practices, and communicate with elderly clients patiently, transparently, and without malice when explaining or selling products.
We would, however, strongly encourage you to review your agent recruitment and training processes. It is important that agents conduct themselves ethically, avoid any *****ulent practices, and communicate with elderly clients patiently, transparently, and without malice when explaining or selling products.
Clientele Life's replyOfficial
06 Jan 2026, 15:08Dear Malebo M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment and review to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment and review to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply06 Jan 2026, 15:08
Official
Dear Malebo M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment and review to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment and review to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
Best regards,