pP
pierrevandermerwe P
1 reviews | Active since Nov 2016
04 Mar 2024, 08:44
Want to cancel a debit order and request the refund back to me
I want to cancel policy because premium is to high and so far they didnt received any of my money. almost R500 for funeral policy is to much me, can you unblock the debit order on my bank side so can reserve it or will you can refund back to my bank and thanks
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Replies (2)
Clientele Life's replyOfficial
04 Mar 2024, 10:08Dear Pierre Van der Merwe,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Mar 2024, 10:08
Official
Dear Pierre Van der Merwe,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
07 Mar 2024, 12:19Dear Pierre M,
It is our pleasure to address your concerns. We apologize for any inconvenience.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please be informed that we have assisted with the cancellation of your Clientele Ultimate Dignity Plan as per you request. The cancellation letter is sent to the email address we have on record.
We confirm that the policy premium will be refund back to you and paid into your account within 24 to 48 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply07 Mar 2024, 12:19
Official
Dear Pierre M,
It is our pleasure to address your concerns. We apologize for any inconvenience.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please be informed that we have assisted with the cancellation of your Clientele Ultimate Dignity Plan as per you request. The cancellation letter is sent to the email address we have on record.
We confirm that the policy premium will be refund back to you and paid into your account within 24 to 48 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life