Want my money back plz

Dear Carmelita C,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.  We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Maria MokhuabaneService Support Specialist Clientele Life

Dear Carmelita C,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.  We have attempted to contact you again on the cell phone numbers provided to discuss and address your complaint, to no avail.  Kindly be informed that I have requested a refund as per the oversights acknowledged- further details have been communicated via email as per the email address provided. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We sincerely apologise for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Maria MokhuabaneService Support Specialist Clientele Life

Dear Carmelita C,  We confirm the receipt of the concerns raised.  Kindly be informed that it was previously communication that a refund of your September premium will also be payable- upon receipt of the billings confirmation for the successful payment. Please note that we have obtained a billings confirmation for your September premium and a refund is underway -the refund will reflect in your bank account within the next 24-48 working hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the product we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Maria Mokhuabane
Service Support Specialist Clientele Life

Dear Carmelita C,  Thank you for touching base with us again. We completely understand your eagerness to receive your funds, and we appreciate your patience.

We would like to clarify that our standard turnaround time of 24 to 48 working hours excludes weekends. Because your request was submitted on Friday, 04/09/2026, the official processing window began today, Monday.

However, to ensure this is resolved for you as quickly as possible, we have already fast-tracked the request with our finance team to be paid out today.

Please allow a short period for the funds to reflect in your account, depending on your bank's processing times. 

We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  
Service Support
Clientèle Life