LG
Lesley-ann Green
1 reviews | Active since May 2016
11 May 2016, 17:23
Waiting period long over due
<p>I currently have a hospital plan with clientele i sent through my claim forms on the 26th May the information was processed on the 28 April 2016. It is now the 11 May and i am still waiting to be paid out I recall that it takes up to five days to assess the do***ents. I just believe clientele is not sticking to their word I keep calling but all they can tell me its still with the assessor.</p>
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Replies (2)
Clientele Life's replyOfficial
16 May 2016, 05:24Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Clientele Life's reply16 May 2016, 05:24
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Clientele Life's replyOfficial
16 May 2016, 07:16Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any misunderstanding there was regarding the policy. We assure you this is not the level of service we aim to provide our clients and this matter has been escalated to the relevant department.
We confirm that our Claims Consultant (Refiloe Mochaka) tried to contact you regarding this claim on 13/05/2016, and full payment was made on 13/05/2016.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind regards
Anne-Marie Botha
Claims Supervisor
Clientele Life's reply16 May 2016, 07:16
Official
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any misunderstanding there was regarding the policy. We assure you this is not the level of service we aim to provide our clients and this matter has been escalated to the relevant department.
We confirm that our Claims Consultant (Refiloe Mochaka) tried to contact you regarding this claim on 13/05/2016, and full payment was made on 13/05/2016.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind regards
Anne-Marie Botha
Claims Supervisor