Vuyo Njungwini
I surrendered my policy on the 08th of November 2021 in their head office in Revonia. I was told that it will take 8 working days for the payout. 8 days has lapsed on the 18th of November 2021 without any payments to my account. I went back to complain and i was told it will payout that day of the 19th of November 2021. Still today 22nd of November 2021 they haven't pay me except stories.
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Clientele Life's replyOfficial
22 Nov 2021, 15:36Dear Vuyo N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply22 Nov 2021, 15:36
Official
Dear Vuyo N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
23 Nov 2021, 18:17Dear Vuyo N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for the delayed payment and any inconvenience experienced.
Kindly note that the encashment request has been processed and the value was paid into your bank account yesterday. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for the delayed payment and any inconvenience experienced.
Kindly note that the encashment request has been processed and the value was paid into your bank account yesterday. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply23 Nov 2021, 18:17
Official
Dear Vuyo N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for the delayed payment and any inconvenience experienced.
Kindly note that the encashment request has been processed and the value was paid into your bank account yesterday. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for the delayed payment and any inconvenience experienced.
Kindly note that the encashment request has been processed and the value was paid into your bank account yesterday. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life