Very, very disgruntled with service received
I am writing this review today to hopefully reach people who think, like I did, that Clientele is so wonderful. I have a hospital policy whereby they pay me for the days spent in hospital to help with funds for the days that I wasn't working. I've had this policy since 2008. There was a claim in 2018 where the incorrect amount was paid out and I, as the client, had to fight, lodge complaints and show them that they were in the wrong! Eventually they paid me the full amount. Now again - I was hospitalized and things didn't go according to plan and I ended up staying much longer than anticipated. I now sit with the same scenario as before with the incorrect amount paid out and I again have to fight, lodge complaints and show them they are in the wrong. You can't even speak to the people you're supposed to speak to! Is this really HOW YOU TREAT YOUR CUSTOMERS AND TAKE THEIR MONEY??
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life