1 reviews | Active since Oct 2020
Very unhappy with clientele service
Goo day ...I the understand Marilyn Mackay *** are very unhappy with clientele service ?I send a email On the 12 June 2021 but no response ?my daughter who was paying the funeral cover is unemployed since April therefore she’s unable to pay the funeral policy...I send clientele a email nd what’s to inform dem as to change the banking details from my daughter Melisa Morgan Fnb Acc to my Capitec Acc but no one rep**** or responded to my mail or whatsupp ?We’ve been paying this policy since June 2014..The policy wasn’t paid for 3 months due to lack of communication from clientele ??we cant afford to lapse this policy as we’ve been paying it for 7 years already...I’m really very unhappy with clientele service ?myself nd my husband are unemployed but well make sure the policy will be paid ?clientele need to look after they’re clients...I can’t get hold of clientele via telephone nd they’re walking clients are close due to covid...so how are we supposed to liaise with dem...Therefore my husband recommended I need to send hello Peter a mail to assist us as we are unable to get assistance or response from clientele...thank you in advance Hello Peter
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted you and assisted with the query at hand and offered possible solutions to ensure that payments are up to date on the policy. Kindly note that you can also use the following Self-service portals: selfservice.clientele.co.za or visit www.clientele.co.za. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted you and assisted with the query at hand and offered possible solutions to ensure that payments are up to date on the policy. Kindly note that you can also use the following Self-service portals: selfservice.clientele.co.za or visit www.clientele.co.za. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life