AK
Althea K
1 reviews | Active since Jan 2021
25 Nov 2024, 10:31
Very unhappy client
Clientele is the worst, I cancelled my policy with them. According to them they had a backlog, but did not bother to contact me and let me know that they did not cancel the policy, they deducted 2 months from me and refuses to refund me. They quick to take your monies,but refuse to refund. As the consultant said, it was their fault and she apologised for not responding in time,but sorry they can't refund me, just imagine that
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Replies (3)
Clientele Life's replyOfficial
02 Dec 2024, 11:25Dear Althea K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply02 Dec 2024, 11:25
Official
Dear Althea K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
02 Dec 2024, 12:09Dear Althea K, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Clientele Life's reply02 Dec 2024, 12:09
Official
Dear Althea K, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Clientele Life's replyOfficial
02 Dec 2024, 16:01Dear Althea K, Kindly note that we have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that feedback has been provided via an email to the email address provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Clientele Life's reply02 Dec 2024, 16:01
Official
Dear Althea K, Kindly note that we have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that feedback has been provided via an email to the email address provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life