LM
Lerato M
1 reviews | Active since Apr 2019
26 Aug 2026, 11:40
VERY UGENT
I have this policy with clientele since 2008 since June I have been calling and speaking to cansaltan more than three they all confirmed that after August premium am due for cash back I have all give all consent where to pay ash back now when I call today I was told different story and the consaltan refuse to transfer me to senior person
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
26 Aug 2026, 12:09Dear Lerato M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Best regards,
Clientele Life's reply26 Aug 2026, 12:09
Official
Dear Lerato M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Best regards,
LM
Lerato M's updateReviewer Update
26 Aug 2026, 18:02I have received a respond from clientele since 12 no one contacted me this is bad service for me as a client of 18 years never miss any payment and being treated like this I demand to get the cash back that I was promised
LM
Lerato M's update26 Aug 2026, 18:02
Reviewer Update
I have received a respond from clientele since 12 no one contacted me this is bad service for me as a client of 18 years never miss any payment and being treated like this I demand to get the cash back that I was promised
LM
Lerato M's updateReviewer Update
27 Aug 2026, 08:49I have nt received a call from this bad service company my Policy no is *** am being consent now if anything happened to my parents that I insure in this bad service will get the service as now I was promised of cash back and now I get stories whan. I have to receive it
LM
Lerato M's update27 Aug 2026, 08:49
Reviewer Update
I have nt received a call from this bad service company my Policy no is *** am being consent now if anything happened to my parents that I insure in this bad service will get the service as now I was promised of cash back and now I get stories whan. I have to receive it
Clientele Life's replyOfficial
27 Aug 2026, 12:28Dear Lerato M
We confirm receipt of the concerns raised and thank you for allowing us to resolve them.
We can confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised.
Thank you for entrusting us with your policy, and appreciate the time taken to provide us with feedback on the service that you have received. We can assure you that this is not the level of service we aim to provide.
We, however, understand your frustrations and apologize for the inconvenience caused.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and thank you for allowing us to resolve them.
We can confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised.
Thank you for entrusting us with your policy, and appreciate the time taken to provide us with feedback on the service that you have received. We can assure you that this is not the level of service we aim to provide.
We, however, understand your frustrations and apologize for the inconvenience caused.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply27 Aug 2026, 12:28
Official
Dear Lerato M
We confirm receipt of the concerns raised and thank you for allowing us to resolve them.
We can confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised.
Thank you for entrusting us with your policy, and appreciate the time taken to provide us with feedback on the service that you have received. We can assure you that this is not the level of service we aim to provide.
We, however, understand your frustrations and apologize for the inconvenience caused.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and thank you for allowing us to resolve them.
We can confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised.
Thank you for entrusting us with your policy, and appreciate the time taken to provide us with feedback on the service that you have received. We can assure you that this is not the level of service we aim to provide.
We, however, understand your frustrations and apologize for the inconvenience caused.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Best regards,